Help me help my mom

Okay, since half the people here are very technical, this is way off topic but help:

My elderly mother is on her second disaster with her email (gmail) in which she gets logged out by accident (which she otherwise never does), can't find her password (which she wrote down in a "memorable" place!) and so proceeds to choose "reset account" or some such choice, and they then say they can't verify her identity, so she has to start a whole new email account.

I have a very hard time understanding exactly what goes wrong, because she lives far away and doesn't explain well.

Question: is there a simple online email service that an older person could use without lots of gadget-knowledge? That has almost no choices, no buttons, no settings, just 'send' 'reply' and that's it?

This is not as confusing as what happened to my in-laws due to their attempting to share a login on Facebook... but still.

Chris Marti wrote: BTW - you could always have your mom call you or another person she knows and trusts and give you/them her password. DO NOT have her e-mail it to you, or them.

That's brilliant.

I do think security is important, since she is not very aware of what's safe/not.

I imagine. The in-laws had a tech implosion a couple years ago. they will never be back online in a normal way again. it's way too confusing for them.

Sounds exactly like my mom.